WHAT CAN I EXPECT ON MY FIRST VISIT?
Come to the clinic at least 15 minutes before your appointment time. Bring any referrals or results of tests that you have. Complete an intake form in the clinic or complete on the Client Portal prior to your visit. Our admin staff will greet you and ensure we have all your information accurately.
Expect to spend a minimum of 45–60 minutes at the clinic for your visit; follow-up visits will be shorter. Your healthcare provider will take a thorough history of your issues, complete an examination, then discuss and/or start treatment.
Registered clients may access the portal for completing a health profile, booking online appointments, online exercise plans, and other forms. Your login credentials will be sent by the clinic staff after you book your initial appointment. You can access the portal at any time from the top right of the home page. For help with the portal, please email reception.
DIRECT BILLING TO INSURANCE IS AVAILABLE
Expect to pay for services at each visit, unless funding for treatment is pre-approved, such as a motor vehicle claim, or if we are doing direct billing on your behalf to your health insurance. Ask our reception team if we can bill direct for you.
Fees for all clinic services are in accordance with Ontario professional fee guidelines. All treatment providers are registered health professionals. Services at the clinic are not covered by OHIP, except for physician consultations by Dr. Lowe MD ONLY (Please bring a valid Ontario Health card, and a physician referral is required)
We ask for 24 hours notice for change or cancellation of appointments. Missed appointments will be billed a $50 fee. Your insurance plan will not cover this fee.
A valid credit card on file is required to reserve your appointment, and for any direct billing, or if you wish to carry a balance in your account between visits. We accept VISA, Mastercard, Interac and cheque for payment. The clinic does not keep cash or change onsite.
Physiotherapy is a hands-on profession. Your visit will include a physical examination, and we need to be able to see how you move. Please bring shorts or alternate for any low back and lower body problem. For female patients with any upper body problem, a sleeveless top works well. We provide gowns in the clinic if required, and treat all our clients with respect.
CLINIC HOURS OF OPERATION
Services are offered daily except for Sundays and public holidays. Each clinic site varies in operation, but generally we are available from 7am to 8pm Monday to Thursday, and 7am to 6pm on Fridays. Services on Saturday are generally available from 8.30am to 4pm at our Toronto East location.
DO YOU HAVE A QUESTION NOT ANSWERED HERE? Contact us today, we're here to help!
Your care begins with a thorough assessment of your injuries and complaints. We will carefully review your medical and injury history, listen to and analyze your story, and perform a skilled examination. We'll then discuss the findings, and work to design a treatment plan appropriate for your injury, and to meet your needs and goals. Our approach emphasizes one-on-one hands-on care and focused attention to your condition and your recovery.
Experienced. Caring. Skillful. Compassionate. Understanding. Honest. These are words that our clients use about us.
Our staff have years of training and experience. Our associates continually upgrade and advance their clinical credentials. All staff are mentored by physiotherapists and clinic owners David Evans and Danny Kuzmich; together they have over 50 years of expertise behind them. David and Danny are available for consultations for clients with their clinicians for difficult or challenging conditions. Our aim is to ensure that we are doing all we can for your recovery.